Outsourcing Industry: July 2005

Monday, July 25, 2005

BBC NEWS | World | South Asia | How secure are India's call centres?

BBC NEWS | World | South Asia | How secure are India's call centres?

Thursday, July 07, 2005

Outsourcing may be a mixed blessing - IT Week

"The Centre for Economic and Business Research and IT services firm LogicaCMG found the share prices of firms that announced they would use outsourcers were 1.7 percent higher on average one month after the contract was made public, compared with rivals. Firms that clearly explained their strategy saw even greater increases, according to LogicaCMG UK chief executive Guy Warren. He said firms should publicise expected benefits to make the impact clear to analysts and shareholders.

But consultancy Compass suggests hidden costs of outsourcing may harm productivity and profitability in the long term."

Tuesday, July 05, 2005

BBC NEWS | World | South Asia | How secure are India's call centres?

"But some say that in the fiercely competitive call centre industry where undercutting drives down costs to the advantage of foreign clients and makes India such a competitive destination, information security often takes a hit. "

Friday, July 01, 2005

Outsourcing Pipeline | Microsoft-Tata China Deal

Outsourcing Pipeline | Microsoft-Tata China Deal: "Indian software services provider Tata Consultancy Services Ltd. is teaming up with Microsoft to launch an IT outsourcing company in China, the companies disclosed Thursday"