Outsourcing Industry

Your postman is now a BPO exec- The Times of India

2005-08-17T02:47:00.000-07:00

"NEW DELHI: The neighbourhood ‘dakiya’ is now a BPO worker. India Post has struck major outsourcing deals with Citibank, GE Money, Reliance Infocomm and Tata Indicom to verify the addresses of their potential customers.

The deals are estimated to fetch Rs 3,000 crore for India Post. The outsourcing activities that postmen will now perform include address verification of credit card applicants and customers of post-paid telecom services , besides direct mailing services to target customers in select areas. "

BBC NEWS | World | South Asia | How secure are India's call centres?

2005-07-25T04:17:00.000-07:00

BBC NEWS | World | South Asia | How secure are India's call centres?

Outsourcing may be a mixed blessing - IT Week

2005-07-07T03:48:00.000-07:00

"The Centre for Economic and Business Research and IT services firm LogicaCMG found the share prices of firms that announced they would use outsourcers were 1.7 percent higher on average one month after the contract was made public, compared with rivals. Firms that clearly explained their strategy saw even greater increases, according to LogicaCMG UK chief executive Guy Warren. He said firms should publicise expected benefits to make the impact clear to analysts and shareholders.

But consultancy Compass suggests hidden costs of outsourcing may harm productivity and profitability in the long term."

BBC NEWS | World | South Asia | How secure are India's call centres?

2005-07-05T03:50:00.000-07:00

"But some say that in the fiercely competitive call centre industry where undercutting drives down costs to the advantage of foreign clients and makes India such a competitive destination, information security often takes a hit. "

Outsourcing Pipeline | Microsoft-Tata China Deal

2005-07-01T07:39:00.000-07:00

Outsourcing Pipeline | Microsoft-Tata China Deal: "Indian software services provider Tata Consultancy Services Ltd. is teaming up with Microsoft to launch an IT outsourcing company in China, the companies disclosed Thursday"

Offshoring drives up Xansa profits

2005-06-30T13:45:00.000-07:00

"IT outsourcer Xansa has posted a near-30% increase in operating profits for the year ending 30 April, as it continues to expand its Indian outsourcing operation."

InformationWeek > Outsourcing > Behind The Numbers: Outsourcing Hurts Employee Morale > June 27, 2005

2005-06-29T08:10:00.000-07:00

"Sixty-one percent of the 12,158 IT pros who participated in InformationWeek Research's 2005 National IT Salary Survey say outsourcing causes lower employee morale. Nearly seven in 10 say outsourcing results in fewer IT jobs being available; 42% say it means fewer opportunities for advancement; and 53% say new hires receive reduced salaries because of outsourcing."

Outsourcing Pipeline |

2005-06-24T09:50:00.000-07:00

"But the fact is, outsourcing is taking a bum rap in part because executives won't talk about it—not even its upsides. They won't talk about how it allows them to invest more in business development and strategic technology, thereby stimulating long-term job growth; they won't talk about how it greases entry into new, global markets; and they won't talk about how it gives them access to the best and brightest talent, regardless of location."

India to crack down on call centre data thieves- The Times of India

2005-06-23T05:56:00.000-07:00

India's top software body said on Thursday it would help the authorities crack down on call centre workers indulging in "criminal acts" of selling customer-related banking information. - The Times of India

Another 'theft' rocks Indian BPOs

2005-06-23T05:54:00.000-07:00

In a sensational report, a leading tabloid in London on Thursday claimed that 'crooked' call centre workers in India are flogging details of Britons' bank accounts, prompting the police to launch an investigation into the scandal.

Outsourced All the Way - New York Times

2005-06-21T02:13:00.000-07:00

Outsourcing is "happening at every level, from manufacturing of steel to make cars to software to computer chips to a little lady who make scarves," said Ally Young, who researches outsourcing trends for Gartner, a market research firm. Any job can be sent overseas, she added, "if it can be digitized and you don't need face-to-face interaction, like a haircut."

Viruses piggyback on celebrity fame - Jun. 16, 2005

2005-06-20T02:41:00.000-07:00

"While Britney Spears' pregnancy may be popular with celebrity news junkies, her time in the public eye is also making it a whole lot easier to spread computer viruses."

How to create a technology replacement strategy

2005-06-20T02:38:00.000-07:00

Developing a technology replacement strategy is an essential part of managing the IT budget. Evaluating operating costs versus acquisition costs can lead to a standardized replacement strategy.

BPO is responding to challenges

2005-06-15T13:36:00.000-07:00

"That is the recipe for everybody -- get more focused, 'select the domain and then scale up', and not as some have done till now. But the real challenge is not in the gross numbers, made up by entry-level recruits who flit from job to job, but retaining management talent -- getting the middle management to go to the two- and three-tier cities."

Offshoring goes further - IT Week

2005-06-15T13:25:00.000-07:00

"'The offshore term will become irrelevant and will be presented in a much wider context of global services delivery,' said Pascal Matzke of Forrester Research. 'You can't talk of [offshore service firms] Infosys or Wipro as niche vendors as they're now roughly the size of LogicaCMG or Siemens Business Services.'"

InformationWeek > Business Processes > Letting The Process Go > June 13, 2005

2005-06-13T10:13:00.000-07:00

InformationWeek > Business Processes > Letting The Process Go > "Given some high-profile IT outsourcing missteps, BPO providers may need to overcome skepticism. Western Digital recently requested that its outsourcer, which had sent some programming work to Indian developers, remove those developers from the project after they failed to deliver useable code. That hasn't soured CIO and VP Bob Houghton on outsourcing, but it adds to his wariness. 'There have been too many times I've had to intervene,' he says."

CRM News: Outsourcing : India Faces Outsourcing Labor Shortage

2005-06-07T13:33:00.000-07:00

India is beginning to see a shortage of properly skilled labor in its back-office Latest News about back office systems outsourcing Latest News about Outsourcing industry and could fall short by a quarter million workers in four years, officials said today.

Outsourcing: Negotiating a perfect fit

2005-06-03T10:14:00.000-07:00

A clear, fair and well-negotiated contract provides the basis for an effective and happy long-term outsourcing partnership. The key elements of the contract address service-level agreements, penalties and rewards, timeframes and measurements, regular reviews, and exit strategies.

InformationWeek > Dell > Dell Apologizes For E-Mail > June 2, 2005

2005-06-03T03:21:00.000-07:00

"'As you know Lenovo is a Chinese government owned company that recently purchased IBM's desktop business,' Xinhua quoted the e-mail as saying. 'While the U.S. government has given its stamp of approval to continue to purchase these units, people must understand that every dollar clients spent on these IBM systems is directly supporting/funding the Chinese government.'"

Setting the stage for China's tech future | CNET News.com

2005-05-30T14:42:00.000-07:00

"It's not that China or India is cheaper. We need to be positioned there because we want to have ideas bubbling up from different places.'"

Outsourcing: The 'O' Word Reconsidered

2005-05-26T14:44:00.000-07:00

Reality Of Other Side: As CIOs become more willing to talk about outsourcing, it still remains a difficult topic because of the lives it touches. "You can have all the right business explanations and intellectual underpinnings for why offshoring makes sense, but if you're the guy who isn't going to have a job tomorrow, that doesn't feel so good," Rice says.

Eye on Offshoring: Aligning IT Strategy With the Business Strategy - Computerworld

2005-05-26T13:21:00.000-07:00

: "'Our labor force is not better trained, harder working or more innovative than our foreign competitors. The argument that we will create jobs in highly paying fields is simply not true. We have no comparative advantage or superiority in innovation. To assume that we are inherently more creative than our foreign competitors is both arrogant and naive. We are currently empowering our competition with the resources to innovate equally as well as we.'"

IBM moves to promote offshoring - vnunet.com

2005-05-25T14:20:00.000-07:00

IBM: - On its way to complete offshoring??

E-Commerce News: Global: How To Outsource

2005-05-11T02:27:00.000-07:00

Are you considering outsourcing Latest News about Outsourcing a customer support or software development project? Here are some practical tips, oriented towards South Asian facilities but relevant to North American outsourcing providers.

Entrepreneurs Pitch "Code Boat" For Near-Shore IT Outsourcing

2005-05-06T04:55:00.000-07:00

Not so, say Cook and Green, who say they plan to pay engineers and software developers well. The believe they can skirt H-1B visa regulations by categorizing their specialists as "seamen" and who would therefore be able to visit the U.S. mainland on shore passes.

IT Labor Shortage Not Just A U.S. Problem

2005-05-04T16:43:00.000-07:00

Bill Gates isn’t the only leader of a high-tech firm having problems recruiting talent. It’s a worldwide problem.

Small Businesses Save by Outsourcing IT

2005-04-25T06:40:00.000-07:00

Small Businesses Save by Outsourcing IT

BBC NEWS | Business | Water bills facing steep increase

2004-12-03T05:36:00.000-08:00

Need for water meter????

BBC NEWS | Business | Water bills facing steep increase

2004-12-03T05:30:00.000-08:00

Need for Water Mater....!!!