Outsourcing Industry

Wednesday, August 17, 2005

Your postman is now a BPO exec- The Times of India

"NEW DELHI: The neighbourhood ‘dakiya’ is now a BPO worker. India Post has struck major outsourcing deals with Citibank, GE Money, Reliance Infocomm and Tata Indicom to verify the addresses of their potential customers.

The deals are estimated to fetch Rs 3,000 crore for India Post. The outsourcing activities that postmen will now perform include address verification of credit card applicants and customers of post-paid telecom services , besides direct mailing services to target customers in select areas. "

Monday, July 25, 2005

BBC NEWS | World | South Asia | How secure are India's call centres?

BBC NEWS | World | South Asia | How secure are India's call centres?

Thursday, July 07, 2005

Outsourcing may be a mixed blessing - IT Week

"The Centre for Economic and Business Research and IT services firm LogicaCMG found the share prices of firms that announced they would use outsourcers were 1.7 percent higher on average one month after the contract was made public, compared with rivals. Firms that clearly explained their strategy saw even greater increases, according to LogicaCMG UK chief executive Guy Warren. He said firms should publicise expected benefits to make the impact clear to analysts and shareholders.

But consultancy Compass suggests hidden costs of outsourcing may harm productivity and profitability in the long term."

Tuesday, July 05, 2005

BBC NEWS | World | South Asia | How secure are India's call centres?

"But some say that in the fiercely competitive call centre industry where undercutting drives down costs to the advantage of foreign clients and makes India such a competitive destination, information security often takes a hit. "

Friday, July 01, 2005

Outsourcing Pipeline | Microsoft-Tata China Deal

Outsourcing Pipeline | Microsoft-Tata China Deal: "Indian software services provider Tata Consultancy Services Ltd. is teaming up with Microsoft to launch an IT outsourcing company in China, the companies disclosed Thursday"

Thursday, June 30, 2005

Offshoring drives up Xansa profits

"IT outsourcer Xansa has posted a near-30% increase in operating profits for the year ending 30 April, as it continues to expand its Indian outsourcing operation."

Wednesday, June 29, 2005

InformationWeek > Outsourcing > Behind The Numbers: Outsourcing Hurts Employee Morale > June 27, 2005

"Sixty-one percent of the 12,158 IT pros who participated in InformationWeek Research's 2005 National IT Salary Survey say outsourcing causes lower employee morale. Nearly seven in 10 say outsourcing results in fewer IT jobs being available; 42% say it means fewer opportunities for advancement; and 53% say new hires receive reduced salaries because of outsourcing."