Outsourcing Industry: June 2005

Thursday, June 30, 2005

Offshoring drives up Xansa profits

"IT outsourcer Xansa has posted a near-30% increase in operating profits for the year ending 30 April, as it continues to expand its Indian outsourcing operation."

Wednesday, June 29, 2005

InformationWeek > Outsourcing > Behind The Numbers: Outsourcing Hurts Employee Morale > June 27, 2005

"Sixty-one percent of the 12,158 IT pros who participated in InformationWeek Research's 2005 National IT Salary Survey say outsourcing causes lower employee morale. Nearly seven in 10 say outsourcing results in fewer IT jobs being available; 42% say it means fewer opportunities for advancement; and 53% say new hires receive reduced salaries because of outsourcing."

Friday, June 24, 2005

Outsourcing Pipeline |

"But the fact is, outsourcing is taking a bum rap in part because executives won't talk about it—not even its upsides. They won't talk about how it allows them to invest more in business development and strategic technology, thereby stimulating long-term job growth; they won't talk about how it greases entry into new, global markets; and they won't talk about how it gives them access to the best and brightest talent, regardless of location."

Thursday, June 23, 2005

India to crack down on call centre data thieves- The Times of India

India's top software body said on Thursday it would help the authorities crack down on call centre workers indulging in "criminal acts" of selling customer-related banking information. - The Times of India

Another 'theft' rocks Indian BPOs

In a sensational report, a leading tabloid in London on Thursday claimed that 'crooked' call centre workers in India are flogging details of Britons' bank accounts, prompting the police to launch an investigation into the scandal.

Tuesday, June 21, 2005

Outsourced All the Way - New York Times

Outsourcing is "happening at every level, from manufacturing of steel to make cars to software to computer chips to a little lady who make scarves," said Ally Young, who researches outsourcing trends for Gartner, a market research firm. Any job can be sent overseas, she added, "if it can be digitized and you don't need face-to-face interaction, like a haircut."

Monday, June 20, 2005

Viruses piggyback on celebrity fame - Jun. 16, 2005

"While Britney Spears' pregnancy may be popular with celebrity news junkies, her time in the public eye is also making it a whole lot easier to spread computer viruses."

How to create a technology replacement strategy

Developing a technology replacement strategy is an essential part of managing the IT budget. Evaluating operating costs versus acquisition costs can lead to a standardized replacement strategy.

Wednesday, June 15, 2005

BPO is responding to challenges

"That is the recipe for everybody -- get more focused, 'select the domain and then scale up', and not as some have done till now. But the real challenge is not in the gross numbers, made up by entry-level recruits who flit from job to job, but retaining management talent -- getting the middle management to go to the two- and three-tier cities."

Offshoring goes further - IT Week

"'The offshore term will become irrelevant and will be presented in a much wider context of global services delivery,' said Pascal Matzke of Forrester Research. 'You can't talk of [offshore service firms] Infosys or Wipro as niche vendors as they're now roughly the size of LogicaCMG or Siemens Business Services.'"

Monday, June 13, 2005

InformationWeek > Business Processes > Letting The Process Go > June 13, 2005

InformationWeek > Business Processes > Letting The Process Go > "Given some high-profile IT outsourcing missteps, BPO providers may need to overcome skepticism. Western Digital recently requested that its outsourcer, which had sent some programming work to Indian developers, remove those developers from the project after they failed to deliver useable code. That hasn't soured CIO and VP Bob Houghton on outsourcing, but it adds to his wariness. 'There have been too many times I've had to intervene,' he says."

Tuesday, June 07, 2005

CRM News: Outsourcing : India Faces Outsourcing Labor Shortage

India is beginning to see a shortage of properly skilled labor in its back-office Latest News about back office systems outsourcing Latest News about Outsourcing industry and could fall short by a quarter million workers in four years, officials said today.

Friday, June 03, 2005

Outsourcing: Negotiating a perfect fit

A clear, fair and well-negotiated contract provides the basis for an effective and happy long-term outsourcing partnership. The key elements of the contract address service-level agreements, penalties and rewards, timeframes and measurements, regular reviews, and exit strategies.

InformationWeek > Dell > Dell Apologizes For E-Mail > June 2, 2005

"'As you know Lenovo is a Chinese government owned company that recently purchased IBM's desktop business,' Xinhua quoted the e-mail as saying. 'While the U.S. government has given its stamp of approval to continue to purchase these units, people must understand that every dollar clients spent on these IBM systems is directly supporting/funding the Chinese government.'"